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DMV customers encouraged to make appointments

LIHU‘E — In a move aimed at providing more efficient service through the holiday season, the county Department of Motor Vehicles is encouraging customers to make an appointment.

Customers with scheduled appointments can check in up to 15 minutes prior to their meeting with the Department of Motor Vehicles. If a customer is more than five minutes late, then the appointment will be canceled and the customer will be considered a walk-in.

“We highly encourage making an appointment for DMV services, as we can’t guarantee walk-in customers will be served, especially during our busy times,” said Reiko Matsuyama, county Department of Finance director, in a statement on Monday, Nov. 21.

“For anyone who must come as a walk-in customer, please expect a longer wait time and know that our representatives are doing their best to help everyone,” Matsuyama said.

Customers who need to renew vehicle registrations are urged to consider using options, such as paying online, paying at a Department of Motor Vehicles kiosk, or mailing a payment. Kiosks are located at Safeway stores in Waipouli and Puhi, Foodland in Princeville, and Ishihara Market in Waimea.

For more information or instructions on how to renew a vehicle registration, visit and click on “Registration (Renewals).”

The Department of Motor Vehicles is open weekdays except county holidays. A designated time for customers ages 65 and older is from 8 a.m. to 8:45 a.m. All customers are welcome from 8:45 p.m. to 4 p.m. The Department of Motor Vehicles is in the Lihu‘e Civic Center, 4444 Rice St., Suite A480.


Wyatt Haupt Jr., editor, can be reached at 808-245-0457 or
Source: The Garden Island

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